Frequently Asked Questions
Everything you need to know about your AQOKKA shopping experience.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. Since fit can vary between styles, we recommend comparing your measurements to our guide or reaching out to our style consultants for personalized advice.
What is AQOKKA’s return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. We also offer express shipping options at checkout if you need your fashion fix sooner.
Do you ship internationally?
Yes, AQOKKA ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific destination.
How should I care for my AQOKKA garments?
To ensure longevity, please follow the care instructions printed on the inner label of each garment. Generally, we recommend cold washes and air drying for our delicate fabrics to maintain shape and color.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.