Returns & Exchanges
At AQOKKA, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return policy for all unworn items with original tags. If your new pieces don't fit perfectly or meet your expectations, our streamlined process makes returning them simple and stress-free.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the unworn items with original packaging and tags into the shipping box and include your printed return slip.
Ship It Back
Affix the prepaid shipping label provided in the portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing